Jira Service Management is a great tool for helping teams provide support. It also offers a number of different features that let them leverage the processes and tools found in Information Technology Service Management (ITSM).

What we’ll learn:

1. ITSM concepts and terms – 30%

2. Jira Service Management concepts, terms, and benefits – 70%

This course is perfect for :

1. Jira Service Management agents

2. Project admins for company-managed projects

3. Product admins

4. Service desk managers

5. Support managers

6. Directors of IT

7. Directors of development

8. Enterprise architects

9. Atlassian partners