ACA - 910

ITSM & Jira Service Management Foundations

ITSM & Jira Service Management Foundations

Jira Service Management is a great tool for helping teams provide support. It also offers a number of different features that let them leverage the processes and tools found in Information Technology Service Management (ITSM).

What we’ll learn:

  1. ITSM concepts and terms – 30%

  2. Jira Service Management concepts, terms, and benefits – 70%

This course is perfect for :

  1. Jira Service Management agents

  2. Project admins for company-managed projects

  3. Product admins

  4. Service desk managers

  5. Support managers

  6. Directors of IT

  7. Directors of development

  8. Enterprise architects

  9. Atlassian partners

Documentation

Atlassian’s official documentation on the ACA-920 Confluence Essentials

Resources

YouTube

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Discord

Join us in Discord for live discussions, Q&A and more

ACA-910 ITSM & JSM Foundation Exam Success Kit

ACA-910 ITSM and Jira Service Management Foundations (WITH VOUCHER)
$49.99
One time

This course will help you prepare to pass Atlassian's ACA-910 ITSM and Jira Service Management Foundations exam. Upon successful completion of this course you will also earn a voucher to take the exam ($100 value!).

✓ 1.5 hour course to help you learn the ACA-910 concepts
✓ Exam voucher to take the ACA-910 (must be used by 07/31/26)
✓ A practice exam to test your knowledge
✓ Flashcards to help learn terms and concepts